Refund & Quality Guarantee Policy

We want you to be satisfied with your TASTA order.

If an item is missing, damaged, spoiled, incorrect, or otherwise does not meet reasonable quality expectations, please contact us at support@tasta.ca within 24 hours of delivery.

Please include:

• Your order number.
• The name of the affected item.
• A brief description of the issue.
• A clear photo of the item where reasonably possible.

Depending on the circumstances, we may provide a replacement, store credit, partial refund, or full refund for the affected item.

Because groceries may be perishable or food-safety sensitive, we generally cannot accept physical returns or provide refunds for:

• Change-of-mind purchases.
• Products that have been substantially consumed or discarded before the issue could be reviewed.
• Issues reported more than 24 hours after delivery, unless a longer period is required by applicable law.
• Damage or spoilage caused by improper storage or handling after delivery.
• Minor differences in packaging or appearance that do not affect the quality or safety of the product.

Approved refunds will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider and may take several business days.

This policy does not limit any rights or remedies available under applicable consumer-protection law.

To request assistance, email support@tasta.ca and include your order number.